Postage is set per order by delivery weight, so it’s impossible to give an exact figure for shipping until the checkout process.
FIRST CLASS – dispatched by Royal Mail ’24 Hour’ service and takes approximately 1-2 days to arrive.
SECOND CLASS – dispatched by Royal Mail ’48 Hour’ service and takes approximately 2-4 days to arrive.
SPECIAL DELIVERY – dispatched by Royal Mail ‘Special Delivery’ service and will arrive the following day. A signature is required upon delivery of the goods.
AIRMAIL – dispatched by Royal Mail ‘International Standard’ service and will arrive within 4 days – 3 weeks depending on your location.
AIRMAIL SIGNED FOR – dispatched by Royal Mail ‘International Signed For/Tracked’ service (depending on your location) and will arrive within 4 days – 2 weeks depending on your location. This is a more secure service with a tracking number. A signature is required upon delivery of the goods.
All goods are insured for the value of the goods.
All records are mailed in strong cardboard envelopes. All other orders are shipped in appropriate strong packaging. Shipping charges will be calculated on the website for online orders, or quoted by telephone or email if ordering by that means.
It is your responsibility as the customer to pay all applicable customs fees and taxes for your country.
UK CUSTOMERS – If your goods do not arrive within 5 days of dispatch (7 days for free delivery items), first call or e-mail us to confirm your order has been shipped. Normal delivery time after dispatch is stated above. Pre-order items will be shipped in time for you to receive your goods (hopefully) on the day of release.
OVERSEAS CUSTOMERS – If your goods do not arrive within 20 days of dispatch first contact us to confirm that your order has been shipped. We can not investigate lost or missing parcels until 20 days have elapsed.
DAMAGED / DEFECTIVE GOODS
We accept returns of damaged or defective goods. This excludes consumables and worn items. Notification of receipt of damaged or defective goods must be received within seven days of the date of delivery. Goods can then be returned for replacement or for refund if a replacement cannot be obtained. Goods found not to be defective will be returned and the extra carriage costs will be charged to you